I’m staying at the Boston Park Plaza Hotel right now. It’s a fancy place with all kinds of nice amenities. Sans wifi.
I had the same experience with Hilton and Ritz Carlton.
Do you know who does offer free wifi? Discount hotels like Radisson. Even Best Western offers free wifi.
So why don’t hotels where I’m paying a premium offer a service that their lower-priced competitors have made a commodity? Is it the cost of operating such a system? Security issues? Infrastructure issues? Or do they just not want to?
As a business traveler, I always look for a hotel with free wifi in the rooms. (Today’s trip isn’t for business, by the way.) Having it in the public area is not acceptable, nor is paying for the wifi. Fortunately, since discount hotels offer free wifi, I’m getting a great deal – an inexpensive hotel plus free wifi!
P.S. How funny, I’ve ranted about this before. See how much it bugs me? C’mon hoteliers, get with it!